Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by Blueprint Hosting ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services. These terms apply to all users, including customers, visitors, and anyone who accesses our platform.

2. Services

Blueprint Hosting provides the following services:

• Web hosting (shared hosting via Plesk)
• Email hosting
• Virtual Private Servers (VPS via Proxmox)
• Dedicated servers (Hardware as a Service)
• Game server hosting (via TCAdmin)

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to affected customers.

3. Account Registration

• You must provide accurate and complete information during registration.
• You are responsible for maintaining the security of your account and password.
• You must be at least 18 years old to create an account.
• You are responsible for all activity under your account.
• You must notify us immediately of any unauthorised use of your account.

4. Payment Terms

• All prices are listed in South African Rand (ZAR) and are inclusive of VAT where applicable.
• Payment is due on or before the invoice due date.
• We accept payments via Payfast (card, EFT, instant EFT).
• Services will be suspended if payment is not received within 7 days of the due date.
• Suspended services will be terminated (and data deleted) after 14 days of non-payment.
• We reserve the right to change pricing with 30 days written notice.

5. Refund Policy

Refunds are not offered on services that have been provisioned and delivered as described. If we fail to deliver a service or there is a fault on our end that prevents you from using the service, you may request a refund via a support ticket within 7 days. VPS, dedicated servers, and game servers are non-refundable once provisioned. Refund requests are reviewed on a case-by-case basis.

6. Cancellation Policy

You may cancel your services at any time from your client dashboard. The following cancellation options are available:

• At end of billing period: Your service remains active until the current billing cycle ends. After that, it will be suspended.
• Immediate cancellation: Access is revoked immediately. No pro-rata refund is provided for unused time.

Grace period: After cancellation and suspension, your data is retained for 14 days. During this time you may reactivate your service by paying the outstanding invoice. After 14 days, all data is permanently deleted and cannot be recovered.

Reactivation: If your billing period has not yet expired, you may reactivate at no additional cost. If it has expired, a new invoice will be generated for the next billing period.

Blueprint Hosting reserves the right to cancel services for violation of our Acceptable Use Policy, non-payment, or any breach of these terms without prior notice.

7. Acceptable Use Policy

You agree not to use our services to:

• Host, distribute, or link to illegal content under South African law
• Send unsolicited bulk email (spam)
• Distribute malware, viruses, or malicious code
• Engage in phishing or identity theft
• Launch denial-of-service (DDoS) attacks or port scanning
• Infringe on intellectual property rights of others
• Host content involving the exploitation of minors
• Mine cryptocurrency without prior written authorisation
• Consume excessive resources that impact other customers on shared infrastructure

Violation of this policy may result in immediate suspension or termination without refund. We reserve the right to determine what constitutes a violation.

8. Service Level Agreement (SLA)

• We guarantee 99.7% network uptime on a monthly basis.
• Scheduled maintenance windows are excluded from uptime calculations.
• If we fail to meet our SLA, affected customers may request service credits.
• Credits are limited to 50% the value of one month's service fee.
• Claims must be submitted within 7 days of the incident.

9. Data and Backups

• We perform daily automated backups as a courtesy. These are retained for 7 days.
• Backups are provided on a best-effort basis and are not guaranteed.
• It is your responsibility to maintain your own independent backups.
• We are not liable for any data loss.

10. Intellectual Property

You retain ownership of all content you upload to our servers. We retain ownership of our website design, branding, software, and proprietary systems. You may not copy, modify, or redistribute any part of our platform without written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Blueprint Hosting shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of our services. Our total liability shall not exceed the amount you have paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold Blueprint Hosting, its directors, employees, and partners harmless from any claims, losses, damages, or expenses (including legal fees) arising from your use of our services or violation of these terms.

13. Suspension and Termination

• We may suspend or terminate your account for violation of these terms.
• You may cancel your services at any time via your dashboard or by submitting a support ticket.
• Upon cancellation, access to your services will end at the current billing period's expiry.
• Data on terminated accounts will be deleted within 14 days unless otherwise required by law.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.

15. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated via email or a notice on our website at least 30 days before they take effect. Continued use of our services after changes constitutes acceptance.

16. Contact Us

If you have questions about these terms, please contact us:

• Email: admin@blueprinthosting.co.za
• Website: Contact Form