Privacy Policy

1. Introduction

Blueprint Hosting ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you register, order services, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Payment information (processed securely via Peach Payments — we do not store card details)
• IP address

2.2 Automatically Collected Information

When you visit our website, we may automatically collect browser type, operating system, referring URLs, pages viewed, and access times through server logs and cookies.

2.3 Service Data

We store data related to your hosting services, including domain names, server configurations, support ticket content, and usage statistics necessary to provide our services.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our hosting services
• Process payments and send billing communications
• Respond to support requests and communicate with you
• Send service-related notifications (downtime, maintenance, renewals)
• Detect and prevent fraud, abuse, or security threats
• Comply with legal obligations
• Improve our website and user experience

4. Information Sharing

We do not sell your personal information. We may share information with:

• Payment processors — Peach Payments, to process transactions securely
• Service providers — third-party tools that help us deliver services (e.g. email delivery, monitoring)
• Legal authorities — when required by law, court order, or to protect our rights
• Domain registrars — WHOIS information if you register a domain through us

5. Data Security

We implement industry-standard security measures including encryption (SSL/TLS), firewalls, access controls, and secure password hashing (bcrypt). However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use essential cookies to maintain your session and remember your login state. We do not use advertising or third-party tracking cookies. You may disable cookies in your browser settings, but this may affect the functionality of our website.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymise your data within 90 days, except where retention is required by law or for legitimate business purposes (e.g. billing records).

8. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your information
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us at admin@blueprinthosting.co.za.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: admin@blueprinthosting.co.za
• Website: Contact Form